Identify Your Billing Source First
To cancel your subscription successfully, first identify how you are billed. Your cancellation method depends on your original payment source. If you subscribed through a third party but try to cancel directly through ABCmouse, your efforts will not stop the automatic charges.
Check your bank statements or search your email history for your initial receipt to identify your billing source:
- Direct Billing: Bank statements show charges from ABCmouse or Age of Learning.
- Apple App Store: Charges show Apple or iTunes, and the subscription appears in your Apple ID subscriptions list.
- Google Play Store: Charges show Google Play, and the subscription is managed through your Google account.
- Amazon Appstore: Charges show Amazon, and you can locate your billing details under your Amazon account's membership settings.
How to Cancel ABCmouse Billed Directly
If you subscribed directly via the ABCmouse website using a credit card, PayPal, or Apple Pay, you can cancel your subscription inside the app or website. Select the tab below that matches your app version (Standard ABCmouse or ABCmouse Classic) for step-by-step instructions.
Log in to the app
Open the ABCmouse app on your device and log into your account.
Open your settings
Select the Avatar/Profile icon located in the upper-left corner of the screen.
Access the parent settings
Select the Settings icon in the lower-left corner. You may be prompted to enter your birth year or account password to confirm you are the parent.
Navigate to account management
Select Manage My Account from the options list.
Confirm your cancellation
Select Cancel Membership at the bottom of the Membership Details page, then follow the prompts to complete your cancellation.
Canceling the Assessment Center Add-On
Many families subscribe to the Assessment Center as a learning supplement. However, canceling your primary ABCmouse membership does not automatically stop charges for this specific add-on.
The Assessment Center is billed separately. If you have both active subscriptions, you must explicitly select both the ABCmouse and Assessment check boxes when visiting the Cancellation panel under your account settings. Failing to cancel both will result in continued recurring charges for the add-on.
How to Cancel Through Third-Party App Stores
If your billing statement indicates you purchased the app through Apple, Google, or Amazon, you must cancel your membership directly through that respective storefront.
Apple App Store (iPhone & iPad)
If you signed up through your iOS device, you must manage the subscription within your Apple ID settings:
- Open the Settings app on your iPhone or iPad.
- Select your Name / Apple ID at the top of the menu.
- Select Subscriptions.
- Locate ABCmouse or ABCmouse Classic in your list of active subscriptions.
- Select Cancel Subscription and confirm.
Google Play Store (Android)
If you use an Android device and are billed by Google Play, follow these steps:
- Open the Google Play Store app.
- Tap your profile picture in the top-right corner.
- Select Payments & Subscriptions, then select Subscriptions.
- Find ABCmouse in your active subscription list.
- Select Cancel Subscription and follow the remaining prompts to finalize the process.
Amazon
For subscriptions activated via Amazon Fire tablets or the Amazon Appstore, manage your billing through your Amazon account:
- Log in to your account on the Amazon website.
- Hover over Account & Lists in the top menu and select Memberships & Subscriptions.
- Locate your ABCmouse subscription.
- Select Manage Subscription next to the application listing.
- Toggle off the auto-renewal option or select Cancel Subscription to stop future payments.
What to Expect After You Cancel
After you cancel, your child's access does not end immediately. They can still complete lessons, play games, and use the platform until the end of the current billing cycle.
Keep the following terms in mind before submitting your request:
- No Refunds: Age of Learning does not issue prorated refunds or partial credits for canceled memberships. Your cancellation simply stops future auto-renewals.
- Deleting the App Does Not Stop Billing: Removing the app from your phone, tablet, or smart TV will not end your subscription. You must complete one of the verified cancellation pathways to avoid future charges.
- Check Your Email: Direct subscribers receive a confirmation email when the cancellation goes through. If you do not see this email, check your spam folder or verify your account status through the parent dashboard.
Frequently Asked Questions
Can I cancel ABCmouse using a chatbot?
Yes. If you are billed directly, you can access the ABCmouse customer support website and click the blue Help icon in the lower-right corner of the page. This launches a chatbot that can assist you in processing your cancellation.
Why was I charged after canceling?
If you see unexpected charges after canceling, you likely missed canceling the Assessment Center add-on, which requires a separate opt-out. Alternatively, you may have subscribed under a different email address, or you may need to check if you have a duplicate subscription billed through a separate third-party platform.
Does deleting a child's profile cancel the billing?
No. Deleting an individual child profile or wiping your child's progress data does not alter your payment plan. The subscription remains active and auto-renews until you complete the official account cancellation steps.
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