How DashPass Cancellation Works
To stop recurring charges, you must cancel your DashPass subscription at least 24 hours before your next scheduled billing date. Simply deleting the DoorDash app from your phone or tablet will not stop these automated payments.
How to Cancel DashPass on the DoorDash App
Open the DoorDash app
Tap the DoorDash icon on your mobile device to open the app, and then tap your account profile icon in the corner of the screen.
Manage your subscription settings
Scroll through the account menu and select the Manage DashPass option.
Select the cancellation option
Scroll to the bottom of the page and tap End Subscription or Cancel Membership.
Select a reason
Choose your reason for canceling from the listed options, and then tap Select Reason to move to the final window.
Confirm your cancellation
Tap Cancel DashPass to complete the process. A final confirmation message will appear on your screen indicating your subscription is canceled.
How to Cancel DashPass on the DoorDash Website
Log into your account
Open your web browser, navigate to doordash.com, and log into your account.
Open the account menu
Click the menu icon, represented by three horizontal lines, in the top-left corner of the homepage.
Navigate to your membership details
Click on either Manage DashPass or DashPass from the sidebar menu.
End your subscription
Locate the billing details and click End Subscription or Cancel Membership.
Confirm your choice
Follow the on-screen prompts to confirm that you want to stop your membership.
How to Cancel DashPass via Apple or Google Play
If you signed up for DashPass through your mobile app store, DoorDash cannot manage your billing. You must cancel the subscription directly through Apple or Google Play.
To cancel a DashPass subscription billed through your Apple account, complete these steps on your iOS device:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID (your name at the top of the screen).
- Tap Subscriptions.
- Scroll down and select DoorDash from your active list.
- Tap Cancel Subscription and confirm your decision.
Simply deleting the DoorDash app from your mobile device does not pause or cancel your DashPass subscription. Your card will continue to be billed until you complete the subscription cancellation process.
Pausing vs. Canceling Your DashPass Membership
If you want to suspend your delivery benefits temporarily without completely ending your membership, you can pause your subscription.
To pause your DashPass account, navigate to the Manage DashPass menu. Instead of selecting the final cancellation confirmation, select Pause Membership and confirm.
When you pause, DoorDash stops charging your card and temporarily suspends your membership benefits. Your subscription automatically resumes and billing restarts once the pause period ends, unless you manually cancel the plan before then.
What Happens After You Cancel?
The timing of your cancellation determines how long you can use your DashPass benefits:
- Paid Plans: If you have a paid monthly or annual subscription, your benefits remain active until the end of your current billing cycle. You will not receive a prorated refund for unused days.
- Free Trials: If you are on a free trial, canceling will usually end your benefits immediately. To get the maximum value from your trial, wait to cancel until shortly before your trial period ends, making sure to cancel at least 24 hours before the billing cutoff.
DoorDash typically does not issue refunds for recurring charges or unused days. However, if you cancel within 48 hours of a renewal charge and have not placed any orders using your DashPass benefits during that new cycle, you can contact customer support to request a refund.
Troubleshooting: Why Can't I Find the Cancel Button?
If the option to cancel your subscription is missing from your account settings, you are likely facing one of these common issues:
- Logged into the wrong account: You might have signed up for DashPass using a different email, phone number, or social media login. Try logging out and signing back in with your other credentials.
- Third-party partnerships: If your DashPass is bundled with a credit card like a Chase Sapphire card, or came through another third-party promotion, you might not see a standard cancel button. You may need to manage the benefit through your credit card portal or remove that card from your DoorDash wallet.
If DoorDash has hidden the cancellation button behind a "dark pattern" menu, you can bypass it and use the help assistant:
- Go to your account settings and select Get Help.
- Pick any recent order from the list.
- Select Something else and then tap Contact Support.
- Tell the virtual chat assistant that you want to cancel your subscription. The assistant will guide you through the final prompts to end it.
You can also bypass the self-service settings entirely by calling DoorDash customer support at 855-431-0459 or using the live chat feature in the online Help Center.
Frequently Asked Questions
Does deleting my DoorDash account cancel my DashPass?
Yes, deleting your entire DoorDash account will close your profile and cancel your active DashPass subscription. However, you should manually cancel your DashPass subscription first to ensure that no pending charges are processed. Remember that simply deleting the app from your phone is not the same as deleting your account, and deleting the app will not stop subscription charges.
Can I get a refund if I forgot to cancel DashPass before it renewed?
DoorDash has a strict no-refund policy for recurring subscriptions. If you forget to cancel before your renewal date, you will generally not receive a refund. However, if you contact support within 48 hours of the renewal charge and have not placed any DashPass-eligible orders during that new billing cycle, you can request a refund. DoorDash reviews these requests on a case-by-case basis.
How does the Chase Sapphire DashPass subscription renewal work?
If you activated DashPass using an eligible Chase Sapphire credit card, your complimentary membership runs through December 31, 2027 (or for a minimum of 12 months from your activation date). Once this promotion ends, DoorDash automatically renews your subscription at the standard monthly rate and charges your saved card. To avoid these auto-renewal fees, cancel your DashPass subscription before the promotional period expires.
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