If you signed up for a low-cost trial or a single search report on Spokeo, you might find recurring monthly charges on your bank statement. These fees occur because Spokeo's introductory offers automatically convert into monthly subscriptions.
Cancel Spokeo Online\n\nYou can stop future billing directly through your account dashboard.
Sign in
Go to the Spokeo homepage and log in to your account.
Go to account settings
Navigate to Account Settings or click the Manage Account area in the menu under your profile name.
Locate your subscription
Click on the Usage & Subscriptions section of your dashboard.
Select cancel
Find your active plan and click Cancel Subscription or the Cancel option.
Confirm the cancellation
Follow the remaining on-screen prompts until you see a success screen confirming your membership is closed.
Cancel Spokeo by Phone or Chat
If you cannot access your online account, you can cancel your membership by calling Spokeo customer support.
Reach their team at their primary toll-free numbers, 1-888-906-0850 or 1-888-906-0849, or use their alternate line at 1-877-913-3088.
Their support agents are available during the following hours:
- Monday through Friday: 5 AM to 8 PM PT
- Saturday and Sunday: 7 AM to 4 PM PT
If you prefer not to call, Spokeo provides a live chat option on their contact page. When using the live chat, you will first interact with an automated bot. You can bypass the automated prompts by typing "Agent" or "Live person" to be connected to a human representative.
Be prepared for retention tactics when speaking to a phone or chat agent. Representatives are trained to keep you subscribed and will likely offer lower rates, free searches, or discounted plans. If you do not want to keep the service, ignore these offers and firmly repeat your request to cancel.
Cancel Spokeo Automatic Payments on PayPal
If you paid for your initial Spokeo search with PayPal, a recurring billing agreement might remain active even after you cancel on the Spokeo website. To ensure you do not face unexpected charges, revoke Spokeo's payment permissions directly inside your PayPal account.
Log in to PayPal
Sign into your account on the PayPal website or mobile app.
Open Settings
Click the gear icon in the top-right corner of your dashboard to access your settings page.
Navigate to automatic payments
Select the Payments tab, then click on Manage Automatic Payments.
Select Spokeo
Find Spokeo from the list of merchants shown on the screen.
Cancel the agreement
Click Cancel to revoke Spokeo's authorization to charge your account.
Avoid Spokeo Trial Traps and Request a Refund
Spokeo's marketing strategy relies heavily on a low-cost trial, usually priced at $0.95 for a single report. If you do not cancel this trial within seven days, it automatically rolls into a full monthly subscription that charges your card roughly $29.95.
If you were charged after forgetting to cancel, you can request a refund by emailing [email protected] or calling customer support. Spokeo's official policy states that subscriptions are non-refundable, but customer service agents often have the authority to issue refunds to resolve complaints.
When you ask for a refund, agents frequently offer a partial refund of $11 or $12 as a settlement. If you want a full refund, remain firm, decline the partial offer, and explain that you did not intend to sign up for a recurring plan.
To identify if Spokeo is actively charging you, check your bank statements for their billing identifiers.
Common Spokeo Bank Statement Descriptors:
- SPK*SPOKEO SEARCH
- SPOKEO.COM
- SPK*SPOKEO 18006994264 CA
Frequently Asked Questions
Can I cancel my membership and still remove my personal records from Spokeo?
Yes. Canceling your subscription only stops future billing. It does not delete your personal records from Spokeo's public directory. To remove your personal profile from their database, visit the dedicated opt-out page at spokeo.com/optout and submit a free removal request.
What should I do if Spokeo charges me after I cancel?
If you continue to see charges after canceling, verify that you received a cancellation receipt in your email or check your PayPal automatic payments settings. If you have proof of cancellation and the customer support team refuses to stop the billing, contact your bank or credit card issuer to dispute the unauthorized charge and block any future transactions from Spokeo.
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