You can cancel your Thrive Market membership at any time, but the fastest method depends on where you live and your personal preferences. While California residents can complete the process entirely online, other members must use live chat, phone, or email.
Four Ways to Cancel Your Thrive Market Membership
Review the options below to find the step-by-step instructions for your preferred cancellation method.
Log in to your account on the Thrive Market website. Open the Help Center, click the green chat icon in the bottom right corner, and type Cancel my membership to start the cancellation process with the 24/7 virtual assistant.
Thrive Market Cancellation and Refund Policy
Review the official refund terms and membership access rules below to ensure you do not encounter unexpected renewal charges:
- 30-Day Refund Window: First-time annual members can cancel within the first 30 days of membership to get a full refund of their annual fee. Note that canceling within this window immediately ends your shopping privileges and forfeits your ability to place further orders.
- Post-30 Days and Monthly Plans: If you have a monthly plan, or if your annual membership has been active for more than 30 days, Thrive Market does not offer partial or prorated refunds.
- Access Period: For cancellations outside the 30-day window, your member benefits remain active until the end of your current paid billing cycle.
Do not place any new orders after your cancellation goes into effect. Doing so automatically reactivates your account and charges your payment method for a new, non-refundable annual membership.
How to Stop Recurring Shipments (Autoship)
Many members mistake managing their shipment schedules for ending their membership entirely. Pausing or turning off automatic product deliveries does not cancel your annual membership fee.
If you only want to stop automated deliveries, use these steps:
Go to the Recurring page
Log in to your Thrive Market account and navigate to the Recurring shipments page.
Find the FAQ section
Scroll to the very bottom of the page, below your upcoming order contents. Select the question How do I turn off Recurring Shipments? and then click Turn Off Recurring Shipments Here.
Confirm the change
A pop-up window will appear asking you to confirm your decision. Click Continue to pause to successfully turn off automatic shipments.
After completing these steps, your automated grocery deliveries will stop, but your paid membership remains active and will still auto-renew unless you cancel it separately.
Frequently Asked Questions
Can I pause my membership?
Thrive Market does not offer a formal pause option for memberships, but you can skip recurring shipments as needed. If you are concerned about making back your annual fee, the company offers a Savings Guarantee. If you do not save more than the price of your annual membership fee in your first year, Thrive Market will credit the difference in Thrive Cash to your account upon renewal.
How do I cancel a free trial?
You must cancel a free trial before the trial period ends to avoid being charged the full annual membership fee. You can cancel a trial using any of the four methods outlined above, including the 24/7 Live Chat or phone support.
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