Because the name Thrive is used by several major health, food, and software companies, canceling your subscription depends entirely on which service you are using. The four most common subscriptions associated with this name are:
- Thrive Market: An online organic grocery delivery service.
- Thrive Pet Healthcare (Thrive Plus): A membership program for veterinary care discounts.
- Thrive Themes: A suite of WordPress plugins and tools for website building.
- Le-Vel Thrive: A wellness and nutritional supplement autoship program.
Choose the specific service you need to cancel below to view the exact steps, contact numbers, and billing details.
Cancel Your Thrive Market Membership
Thrive Market charges a recurring monthly or annual membership fee to access their online marketplace. Canceling your membership stops future subscription renewals.
You can cancel your membership instantly by using the live chat feature on the official website:
- Go to the Thrive Market website and log in to your account.
- Click the green virtual assistant or chat icon in the bottom-right corner of the page.
- Provide your registered email address and type "Cancel my membership."
- Follow the automated prompts or request a live agent to finalize the cancellation.
Canceling your core membership stops the recurring annual or monthly fee, but it does not automatically stop an active order delivery. If you want to stop scheduled grocery deliveries without losing your membership, you must turn off "Recurring Shipments." To do this, visit your account's Recurring page, find the FAQ section, and select the option to turn off recurring shipments.
Cancel Your Thrive Plus Membership (Thrive Pet Healthcare)
The Thrive Plus veterinary program is distinct from grocery deliveries and is tied to a local veterinary clinic.
This program typically carries a 12-month commitment. If you request a cancellation within the first 30 days of signing up, you are eligible for a full refund of any prepaid fees, provided you have not used any membership benefits [1.2.1]. If you have already used discounts or services during those first 30 days, the veterinary clinic will deduct the value of those benefits from your refund.
If you are past the initial 30-day window, you must pay the remaining monthly fees for the rest of your 12-month term, but you should still submit a cancellation request to prevent the membership from automatically renewing for another year. To stop the automatic renewal, use one of these options:
- Email Support: Send a cancellation request to [email protected].
- Contact Form: Submit a message through the official Contact Us form on the Thrive Pet Healthcare website.
To prevent processing delays, make sure your email or form submission includes your full name, your pet's name, and your primary clinic location.
Cancel Your Thrive Themes Subscription
For web developers and website owners using WordPress, canceling a Thrive Themes subscription stops future billing but allows you to continue using the plugins until the end of your current billing cycle. Once the cycle fully expires, you will lose access to support, software updates, and the ability to edit your pages using the builder tools.
Log in to your dashboard
Visit thrivethemes.com/login and log in with your customer account credentials.
Navigate to billing
Go to the "Billing" or "Manage Subscription" tab located in your account dashboard.
Cancel and confirm
Click the link that says "cancel this subscription" and follow the confirmation prompts to stop future automatic renewals.
Cancel the PayPal billing agreement
If you originally paid for your subscription using PayPal, you must log in to your PayPal account, locate your pre-approved payment profiles, and manually cancel the agreement. This prevents PayPal from accidentally pushing an automatic renewal payment through.
Cancel Your Le-Vel Thrive Autoship (Thrive Patch)
If you receive monthly automated shipments of Le-Vel Thrive products, such as the Thrive Patch, you can pause or stop your deliveries without penalty.
- For Customers: Log in to your customer account on Le-Vel.com, go to "Manage Autoship," and delete or edit your active autoship profile.
- For Promoters: Log in to your Cloud Office account, select "My Orders" from the navigation menu, click "Manage Autoship," and remove your scheduled orders.
You must modify or delete your autoship profile before your scheduled processing date. Once an automatic order is billed and enters the fulfillment stage, Le-Vel cannot cancel or stop the shipment, and you will have to return the unopened products at your own expense to request a refund.
Frequently Asked Questions
Does Thrive Market offer refunds?
Monthly and annual plans are non-refundable after the initial trial period. However, Thrive Market offers a "Savings Guarantee" for annual members. If your total savings during the year do not equal or exceed the cost of your annual membership, Thrive Market will credit you the difference in store credit when your membership renews.
Does deleting the Thrive app cancel my subscription?
No. Deleting any of these apps from your smartphone does not stop recurring charges. You must follow the cancellation procedures for each specific service to stop automated billing.
Can I pause my Thrive Market membership?
Yes. If you want to temporarily stop deliveries and membership fees without fully canceling your account, you can opt to pause your membership. This option is accessible within your online Account Settings or by contacting customer support.
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