Understand Your FYE Membership Type
Identifying which membership you signed up for helps determine your costs and renewal status. FYE offers two distinct discount programs with different terms.
| Membership Type | Annual or Monthly Cost | Key Perks & Benefits | Renewal Style |
|---|---|---|---|
| Backstage Pass Platinum | $25 per year | 10% discount in-store and online | One-time annual purchase (does not auto-renew) |
| Backstage Pass VIP | $13.99 per month | Cashback shopping, restaurant rebates, and movie discounts | Automatically renews each month |
Because Backstage Pass Platinum automatically expires after one year, you do not need to take any action to stop future charges. The VIP membership is the recurring subscription that will continue to charge your card every month until you submit a cancellation request.
The 48 Hour Activation Delay (Crucial Step for In-Store Sign-Ups)
If you signed up for the VIP membership during checkout at a physical FYE retail store, your account details will not register in the active system immediately. The retail database requires up to 48 hours to sync and generate your profile.
If you contact customer support or attempt to log in online before this 48 hour processing window closes, agents and the website will not be able to find your membership. You must wait at least two days from your store checkout time before attempting any cancellation steps.
How to Cancel FYE Backstage Pass VIP Online
If you prefer to cancel online, you can use the official portal or submit a support request.
Register your online account
Before using either online cancellation method, you must register your online profile. Look for the welcome email sent after your store checkout to find your activation code, then use it to create a password on the member website.
Option A: Cancel via the membership dashboard
Log in to your account at fyevip.com, go to your account profile or membership settings, and click the End Membership link. Follow the on-screen prompts to confirm and finalize the cancellation.
Option B: Cancel via the Customer Care web form
If you cannot log in or locate your activation code, visit the Customer Care page on fyevip.com. Select Member Cancellation from the dropdown, fill out your account details, and submit the form.
How to Cancel FYE Backstage Pass VIP by Phone
Calling customer service is the fastest way to stop recurring charges and confirm your status with a live agent. Make sure you have your membership number (found in your welcome email or on your billing statement) and the credit card you used for the purchase ready.
To cancel by phone, use the following contact details:
- English Support Line: 1-877-351-2131
- Spanish Support Line: 1-866-766-0251
- Hours of Operation: Monday through Friday, 9:00 AM to 8:00 PM Eastern Time
During the call, clearly state that you want to cancel your Backstage Pass VIP membership.
Customer service agents may offer free promotional months or premium upgrades to keep you enrolled. Politely but firmly decline these offers and insist on the cancellation. Before hanging up, always ask the agent for a verbal cancellation confirmation code and request an immediate confirmation email.
How to Cancel FYE Backstage Pass VIP by Email or Mail
If you prefer to keep a clear written record of your cancellation request, you can submit your notice by email or physical mail.
Cancel by Email
Send an email to [email protected]. In your message, explicitly state that you are canceling your membership. To ensure prompt processing, include:
- Your full name
- The email address associated with the account
- Your membership ID number
- Your billing address
Email requests take several business days to process. Submit your request well ahead of your next billing date to avoid an accidental renewal charge.
Cancel by Mail
You can also mail a written request to the membership department. Send your letter to:
FYE Backstage Pass VIP P.O. Box 6175 Westerville, OH 43086-6175 Attention: Membership Department
Frequently Asked Questions
Can I get a refund on my membership fees?
The Backstage Pass Platinum annual membership is refundable only on the day of purchase, and you must present your physical receipt at the store. Backstage Pass VIP monthly subscription fees are generally non-refundable once billed. However, you can cancel at any point to stop future recurring charges.
How do I find my FYE member number?
Your member number is listed in your welcome email. Look for a message with the subject line Welcome to FYE Backstage Pass VIP. You can also find your member number printed next to the billing descriptor on your monthly credit card statements.
What happens to my benefits after I cancel?
When you cancel your Backstage Pass VIP membership, you do not lose access immediately. Your member benefits, including cash back, retail discounts, and rebates, remain fully active until the end of your current paid billing period.
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