To avoid being charged for your next monthly vial, you must cancel your subscription at least one day before your next scheduled billing date [1.1.2]. If you cancel after this deadline, Scentbird will process and ship the current month's order, but your subscription will not automatically renew for the following cycle.
Your cancellation method depends on how you originally signed up. Scentbird's customer support directs users to cancel directly inside their mobile app, but you can also complete the process on the website, adjust your mobile device settings, or email customer support for assistance.
How to Cancel Scentbird on the Mobile App
Scentbird officially recommends canceling your membership using their mobile app. This is the most direct self-service option available.
Open the Scentbird app
Log in to your account with your standard credentials.
Access your account settings
Tap the Account icon located in the bottom right corner of the screen.
Navigate to subscription management
Select the Manage Subscription option from the menu.
Cancel the subscription
Tap Cancel Subscription and follow the on-screen prompts to finalize the process.
Verify the confirmation
Check your email inbox for an official confirmation message to ensure the request went through.
How to Cancel Scentbird on the Website
If you prefer a web browser, you can request a cancellation through Scentbird's online portal. Keep in mind that Scentbird's website layout frequently updates, and a direct cancel option may be hidden or omitted if you subscribed through a third-party app store.
- Go to the Scentbird website and log in to your account.
- Click your profile icon or initials in the top right corner of the page.
- Select Subscription Status or Manage Subscription from the dropdown menu.
- Locate the Cancel Subscription link, which is often small or placed below the prominent pause options.
- Follow the confirmation prompts to finalize the cancellation.
If the cancellation link is missing from your web dashboard, you likely signed up via Apple Subscriptions or Google Play, or you have an active multi-month commitment. In these cases, you must cancel through your mobile device settings or contact Scentbird directly.
Canceling Scentbird via App Store Settings
If you started your subscription through an in-app purchase on an Apple or Android device, the cancellation must go through your mobile operating system's subscription manager.
If you signed up on an iPhone or iPad, manage the subscription using these steps:
- Open the Settings app on your Apple device.
- Tap your name and Apple ID at the top of the screen.
- Select Subscriptions.
- Tap Scentbird from the active list.
- Tap Cancel Subscription and confirm.
How to Cancel Scentbird via Email
If technical glitches block you from canceling or you cannot access your account, you can cancel by contacting Scentbird customer support.
Email the customer experience team directly at [email protected]. You must send this request from the email address associated with your Scentbird account. State clearly that you want to cancel your subscription and ask for written confirmation. Scentbird support will either process the cancellation manually or send you a direct, one-click cancellation link. Keep this email thread as an official paper trail of your request.
Rules for Multi-Month Commitment Plans
If you signed up for a 3, 6, or 12-month prepay plan, Scentbird's policy differs from standard month-to-month terms.
- No Mid-Term Refunds: Multi-month commitment plans are billed upfront and cannot be canceled mid-term for a refund of the remaining months.
- Auto-Renewal Stop: Canceling a commitment plan simply turns off the automatic renewal feature.
- Remaining Shipments: You will continue to receive your scheduled monthly shipments through the end of your prepaid term. Once that term expires, Scentbird will stop billing you and stop sending packages.
Alternative: How to Pause Your Scentbird Subscription
If you have accumulated too many fragrance vials, pausing your subscription is a smart alternative to canceling.
Pausing temporarily stops shipments and billing while preserving your scent queue and history. Scentbird allows you to pause your membership for up to three months at a time. Alternatively, you can change your shipping frequency to every two or three months. To adjust these settings, log into your account via the app or website, navigate to Manage Subscription, and select the pause or frequency adjustment options.
Frequently Asked Questions
Can I get a refund if I forgot to cancel in time? No. Scentbird maintains a strict policy making processed recurring charges non-refundable. If you miss the deadline to cancel at least one day prior to your scheduled billing date, Scentbird will bill and ship that month's vial.
What happens to my account credits when I cancel? A standard account cancellation preserves your unused credits, placing your account in a non-billing state where you can still use those credits on e-commerce features or future resubscriptions. However, if you submit an account deletion request to remove your personal data permanently, you forfeit all accumulated credits immediately.
How do I verify that my subscription is officially canceled? Check your inbox for an automated confirmation receipt from Scentbird or your mobile app store. You can also log in to your account through the app or website to verify that your subscription status displays as "Canceled" or "Inactive" rather than "Active".
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