How to Tell if Your Subscription is Billed Through Roku
Before canceling, confirm that Roku actually processes your subscription payments. If you signed up directly through a provider's website (like Netflix), the subscription will not appear on your Roku account. You must manage those subscriptions directly with that provider.
To verify your billing details, check your bank or credit card statement for charges containing:
- Roku
- Roku for [Service Name] (e.g., Roku for Paramount+)
- The Roku Channel
If any of these names appear on your billing statement, Roku Pay is processing the charges, and you can cancel the service using one of the options below.
Cancel Directly on Your Roku TV or Streaming Player
You can manage your recurring charges directly on your television using your Roku remote.
Press the Home button
Press the Home button on your Roku remote control to access the main dashboard.
Highlight the app
Navigate the channel grid using the directional arrows on your remote. Highlight the app you want to cancel, but do not press the OK button to open it.
Open the options menu
Press the Star (*) button on your remote to display the options menu.
Select Manage subscription
Select Manage subscription from the menu. If you do not see this option, the service is billed through a different provider rather than Roku Pay.
Turn off auto-renew
Select Turn off auto-renew to stop future billing cycles.
Confirm the cancellation
Confirm your selection on the next screen and select Close to finalize the process.
The Manage subscription option is only visible if you navigate to the app within the main Apps section on your home screen. It will not show up if you try to open the options menu from the Quick Access or Recent menus.
Cancel Online via the Roku Website
If you are away from your television or prefer using a web browser, you can turn off auto-renewal using your phone, tablet, or computer.
Go to the subscriptions page
Open a web browser and go to my.roku.com/subscriptions.
Sign in
Log in using the email address and password linked to your Roku device.
Find your service
Review the list under Active subscriptions to locate the streaming service you want to stop.
Manage the subscription
Select Manage subscription next to the corresponding app.
Turn off auto-renew
Select Turn off auto-renew from the available choices.
Confirm your choice
Confirm the action to officially end the subscription billing.
Cancel Using the Roku Mobile App
The official Roku companion app on iOS and Android offers another direct path to modify your account settings.
Launch the app
Open the official Roku mobile app on your mobile device.
Open your account
Tap the Account icon, which is located in the bottom-right corner of the screen.
Select payments and subscriptions
Tap Payments and subscriptions to view your active billings.
Choose the service
Find the specific service you want to cancel in the active subscription list and tap on it.
Cancel and confirm
Tap Cancel subscription and confirm your choice when the prompt appears.
What to Do if "Manage Subscription" Is Missing
If the Manage subscription option is missing from your Roku interface, you did not buy the subscription through Roku Pay. Instead, you signed up directly through the service provider's website or another third-party platform like Apple's App Store or Google Play. In these situations, you must log into those platforms directly to cancel your subscription.
Billing Exceptions: Even if your bank statement shows Roku is billing you for Disney+, Hulu, or Sling TV, you cannot cancel these subscriptions through your Roku account settings. You must contact these services directly to manage your billing.
Use the direct support contact information below to manage or cancel these specific services:
| Provider | Support Phone Number |
|---|---|
| Disney+ | (888) 905-7888 |
| Hulu | (877) 824-4858 |
| Sling TV | (888) 394-6698 |
Roku Cancellation Policies: Refunds and Free Trials
Before you finalize your cancellation, it is helpful to understand how Roku handles billing cycles and trials.
Continued access
When you turn off auto-renewal, your service does not stop immediately. You can continue to stream content until the end of your current billing cycle.
No partial refunds
Roku has a strict refund policy for subscription purchases. All charges are pre-paid and non-refundable. Roku does not provide partial-term refunds or credits for unused days.
Free trial management
Free trials automatically convert into paid, recurring subscriptions once the trial period ends. To prevent getting billed the full subscription rate, ensure you turn off auto-renew on or before the very last day of your trial period.
Frequently Asked Questions
Does deleting or removing an app from my Roku cancel the subscription?
No. Deleting or removing an app from your Roku device does not cancel your subscription. The payment system will continue to charge your card automatically. You must turn off auto-renew using your remote, a web browser, or the mobile app before removing the app.
How do I cancel a subscription if I no longer have the Roku device?
If you no longer have access to the physical Roku device, use a web browser on your phone or computer to sign in at my.roku.com/subscriptions. You can safely cancel all of your active subscriptions directly from your online dashboard.
Why am I still being charged after canceling?
If you continue to see charges on your card, you may have multiple Roku accounts registered to different email addresses in your household. Check the account info on each of your Roku devices. Alternatively, verify your bank statement to make sure you are not being billed directly by the provider or through a different app store like Google Play or Apple.
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