If you recently took an online IQ test and noticed an unexpected charge on your bank statement, you likely signed up for a trial that automatically renewed. The website myIQ (myiq.com), which is owned by Envest Research Inc., charges a $1.00 fee for a 7-day trial. If you do not cancel before the trial ends, this converts into a recurring subscription of $29.99 billed every 28 days.
Because of the highly similar names, some consumers searching for myIQ actually intend to cancel MyScoreIQ, a completely separate credit monitoring service. This guide provides direct, step-by-step instructions to cancel subscriptions for both services so you can stop automatic charges immediately.
How to Cancel Your myIQ (myiq.com) Subscription
Method 1: Use the Online Cancellation Portal
The fastest way to cancel your myIQ subscription is directly through their online portal.
Log in to your account
Visit myiq.com and log in using the email address you used when taking the test.
Access the Cancellation Portal
Navigate to your profile settings or go directly to the official myIQ Cancellation Portal.
Cancel the subscription
Follow the prompts to confirm your cancellation. Make sure to complete the process until you see a success screen.
Check your email
Verify that you received a cancellation confirmation email. Keep this email for your records in case you need to dispute future charges.
Method 2: Email Customer Support
If you cannot log in or if the online portal is not functioning, you can request cancellation by emailing their customer success team directly.
- Support Email: [email protected]
- What to Include: Provide your full name, the registered email address, and the date and amount of the charges.
- Next Step: Request written confirmation of the cancellation and ask that they confirm no future charges will be processed.
Method 3: Cancel Through Apple or Google Play
If you signed up for the IQ test through an iOS or Android app rather than the website, your billing is handled by your device's app store. You must cancel the subscription through your device settings.
- Open the Settings app on your iPhone or iPad.
- Tap your name or Apple ID at the top of the screen.
- Tap Subscriptions.
- Select the myIQ subscription from the list.
- Tap Cancel Subscription and confirm.
What to Do If You Experience Cancellation Issues
If the self-service cancellation tools are down or you continue to see charges after canceling, you should take immediate action to protect your finances. You can block future transactions directly through your payment provider.
If you paid via PayPal, log in to your PayPal account, go to your settings, and revoke the automatic billing agreement for Envest Research Inc. If you paid directly with a debit or credit card, call your bank or card issuer immediately. Explain that you have canceled the service but are facing unauthorized charges, and request that they block all future transactions from Envest Research Inc.
Did You Mean MyScoreIQ? How to Cancel
MyScoreIQ (myscoreiq.com) is a credit monitoring platform that provides credit scores and identity theft protection. If the charge on your bank statement is from MyScoreIQ instead of the IQ test, use one of the following methods to cancel.
Method 1: Cancel MyScoreIQ Online
You can manage your subscription directly from your online dashboard:
- Log in to your account on the MyScoreIQ website.
- Navigate to your Account Details.
- Go to the Manage Your Plan section.
- Follow the steps to cancel your automatic renewal online.
Method 2: Cancel MyScoreIQ by Phone
If you prefer to cancel by speaking with a representative, or if the online cancellation portal is unavailable, you can call the customer support team directly:
- Phone Number: 800-637-5590
- Hours of Operation: Monday through Friday from 7:00 AM to 6:00 PM CST, and Saturday from 8:30 AM to 5:00 PM CST (closed Sundays)
- What to Expect: You will need to verify your identity to cancel over the phone. Be prepared to provide your full name, member ID, or credit card billing details, and clearly state that you wish to cancel your subscription and stop all future billing.
Frequently Asked Questions
Does myIQ offer refunds?
The official policy states that trial fees are non-refundable. However, if you were charged the full $29.99 subscription fee without realizing your trial had converted, email [email protected] immediately. Explain clearly that you did not intend to renew, and request a full refund. If the company refuses, you can contact your financial institution to dispute the charge as unauthorized.
Can I still access my IQ test results after canceling?
Yes. Once you cancel your myIQ subscription, your account will remain active as a premium profile until the end of your current 28-day billing cycle. You will not lose access to your results until that period expires, and you will not be billed again.
SubIQ
Track your subscriptions with SubIQ
See upcoming renewals, recurring costs, and where each subscription is managed
Use this guide whenever your recurring costs stop feeling clear.
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